Our Customers

Over the last 10 years, the single biggest thing that has been the most important to us, is YOU – our customers – at every turn and at all times.

Our customer service counts to us because it massively counts to you – that’s why we are ultra-proud of being awarded the status of a GOLD Trusted Merchant by FEEFO – the UK’s number one, independent customer reviews site.

With a 4.8/5.0  average star rating across a 100+ reviews, it is no surprise to us that Insurance Doctors have been shortlisted as a FINALIST in the 2019 FEEFO Business Awards – we couldn’t be prouder!


Brilliant Customer Service

From my first phone call with Chris. He explained all of my options on the most affordable cover for me. Went through slowly all the information they needed so I was well informed to give the correct answer. Stacey then called a few days later to go through everything and make sure I was happy. Again explained everything to me to put my mind at rest that this is all I ever needed I know that my family will be looked after. I highly recommend this company. Can’t thank them enough x


Great Service

James and his colleague were very helpful and a pleasure to deal with.


Down to Earth Team

Knowledgeable, professional and friendly without the usual sales waffle!



Excellent Service

Explained everything in detail to make sure I was happy. Got me a great deal for me and my partner, and has made us feel relaxed and gives us peace of mind for both of us.


A Much More Suitable Policy

I was offered a much more suitable insurance policy than the one I have. The team is Very efficient but also caring.



Would Recommend Insurance Doctors and Use Their Services Again.

Both Natalie and Josh were very polite and professional. Josh obviously knew what he was talking about. They ask questions to find out what was the best insurance to suit my needs, explaining well and he repeated it all to be sure I understood. Neither were at all pushy, and it was reassuring to be given e mail and phone number should you need to ask any questions or need any further advice.


5 Star Customer Review

I have rated this a five star review as the customer service agent was friendly and great to talk too. They really made me feel welcomed over the phone and was incredibly helpful. Tailored my package to suit me. Well done!


Our customers are forever telling us how appreciative they are of our knowledge of the Life Insurance market - but more than that, how much they value the fact that we understand their personal circumstances – life can throw plenty of challenges at us for sure. Our constant challenge is to really get to grips with what is most important to you, and to make sure that you get exactly the right protection and cover that will count when it really matters to you in the future.

Let us find the best protection that is absolutely right for you


Insurance Doctors is a trading style of theid (man) ltd who are authorised and regulated by the Financial Conduct Authority under registration number 726667

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